Production & Delivery

Estimated Production TIme

When will I receive my items after I place order?

We’ll need 4 to 7 working days (7 to 10 working days for peak season) to process all customized orders. Do note these days does not include delivery time.

1 – 3 est. working days to receive proof confirmation

1 – 4 est. working days production time (engraved items + small laser cut items)

2 – 6 est. working days production time (large laser cut signs)

All orders made are required to have a local Singapore address (not within the restricted zone*) or they will be considered void (refunds will be made less administration cost).

 

Self Collection

  • Available on an appointment basis and subjected to availability
  • Kindly contact us via WA@93689880 or email hello@kcottagestudio.com to arrange collection date & time
  • Address: Nordcom II, 2 Gambas Crescent #04-06 Singapore 757044
  • Operating Hours:
    • Mon – Fri: 10am to 7pm (After working hours subject to appointment)
    • Sat, Sun & PH: Subject to appointment
  • Buses available: 969, 858, 859, 965
  • Nearest MRT: Sembawang Mrt, Yishun Mrt

Standard Courier

  • Estimated delivery time: 1 – 3 days (Monday – Sat, excluding Sun/ public holidays)
  • No delivery on Sunday
  • Item will be delivered to doorstep
  • Charges: Flat Rate of $6
  • Our home team courier will contact you on your mobile before delivery attempt
  • If nobody is at home to receive, you can instruct the courier to leave at your doorstep or neighbour

Non peak example: 4 to 7 production days + 1 to 3 delivery days

Expedite Self Collection

  • Processing time reduced to 2 to 3 working days
  • Estimated delivery time: 1 working day (Monday – Friday, excluding weekends/ public holidays)
  • Charges: Additional 20% of total order

Expedite Courier

  • Processing time reduced to 2 to 3 working days
  • Estimated delivery time: 1 working day (Monday – Friday, excluding weekends/ public holidays)
  • Item will be delivered to doorstep
  • Charges: Additional 20% of total order + $10 courier fee

Example: 2 to 3 production + next day delivery = total 4 days

Digital Proof Policy

  • for custom item, 1 complimentary proof of your requested design is included with your order per item

* 1 complimentary minor adjustment/change will be provided per item

* Additional proofs are subject to a design fee of $5 per proof

Custom orders will be produced exactly as approved. Any changes after you have approved are subject to a reprinting/design fee. It is the buyers responsibility to thoroughly review the proof provided. Any typos, misspellings or incorrect dates must be identified at time of proofing.

DIGITAL PROOF APPROVAL IS REQUIRED BEFORE WE PROCEED TO PRODUCTION.

Restricted Zones

  • All Islands outside of mainland Singapore including Sentosa
  • All Military Camps and Defense facilities
  • All Police, special operations and SCDF stations
  • All Military and Commercial Airports or Airbases
  • All Naval Bases
  • All Sea Ports and Shipyards (Jurong Ports, Jurong Shipyard, Keppel Shipyard, etc)
  • All Airports including Changi Airport, Airline House, and high security areas
  • Parliament House
  • IRAS
  • All Prisons or detention facilities
  • All immigration checkpoints including Woodlands and Tuas Checkpoints
  • Senoko Incineration Plant
  • Resort World at Sentosa
  • All Power Statiions
  • Tuas south Ave and surrounding industrial areas
  • Embassies or Intenational schoolds with high security entry
  • Marina Bay Sands
  • Any general restricted area (Please call or email if you are unsure)