What is your turnaround time?
The production time of our is depend on both the product and quantity you’ve ordered. Generally, you’ll receive an initial proof of your design – via email – within a week or so after you’ve placed your order.
The production time for our cake topper will usually be 4-5 working days, and production of wedding/business/birthday sign will be within 2 weeks.
Super Express (Not available in check out) – cake topper 1-2 working days, and 4 working days for signages. Please email us at firstname.lastname@example.org to check on our availability. Cost will be 30% extra of original price. *Please note that during peak times such as prior to Mother’s Day, Father’s Day, End of Term gifting and Christmas we don’t offer this option.
What Payment Methods Are Accepted?
We accept payments via credit card (Visa, MasterCard and Amex) and via PayPal. PayPal is one of the safest options available on the internet.You don’t need a PayPal account to checkout and pay with PayPal, they accept all major credit and debit cards: Visa, MasterCard, Maestro and American Express. When using debit card as a method of payment via PayPal, there is sometimes a delay in the funds clearing.
Offline Payment – You can send us the payment through paynow or bank transfer as well.
What Shipping Methods Are Available?
Standard Delivery $5 – within 3 days AFTER COMPLETION of item/s
Express Delivery $8 – next day delivery AFTER COMPLETION of item/s
Large item Delivery $13 – within 3 days AFTER COMPLETION of item/s, items above 50 cm
Free Delivery (Local) – total checkout items above $150, excluding discount to a single location
Internationally delivery – rates are depend on weight, size and location of items, do email as at email@example.com for the rate, or you can you arrange your own international shipping.
Can I cancel my order?
Unfortunately, we’re unable to accept cancellations as per our terms and conditions, and we can’t offer a refund due to change of mind.
Please double check your order and conditions of delivery before finalising at checkout, because once your order is confirmed, we’re unable to accept cancellations. Due to the personalised nature of our products, all sales are final once the item has been produced.
If there is something we can assist with regarding your order, don’t hesitate to reach out – we’re here to help! Contact us via email at firstname.lastname@example.org
Self Collection of items
Our Collection timing are from 3 pm to 8 pm on weekdays. Should the timing doesn’t fit into your schedule, we do have a collection area outside our office. You can let us know and we will place the item outside our office for self collection.
How to locate us?
We are located at Ark@Gambas, 7 Gambas Crescent, #09-34 Singapore 757087
From Yishun Mrt
– Bus 969, 965 (alight outside 3M 5 stops later)
From Sembawang Mrt
– Bus 858 (2 stops, alight opposite blk 496B)
Please take note that our level can't be access by driving. We recommend you to park at level 1 to level 3 carpark.
All the lifts in the in the building is link, however the lift located nearest to our unit is Lobby C and Loading bay 1.
Loading bay 1 – Its the loading bay nearest to the entrance, turn left on entrance and go straight, and you will see the first loading bay on the right, there will be a few parking spots around there. Our unit is right outside the loading bay exit at level 9.
Lobby C – The lobby is the main lobby right outside of the building canteen. Take the lift to level 9 and turn left. Our unit is the 3rd last unit.